Dear Mr xx,,
In response to your complaint, please accept our sincere apologies for any inconvenience experienced during your travel with our airlines.
Kindly be informed that the cancellation of flight LO 091 from Warsaw to Beijing on the 11th of September 2018 was caused by circumstances beyond the carrier’s control i.e. the necessity to ensure safety of the operation.
At the same time, please be advised that due to the disclosure of a design flaw in the Rolls-Royce engines, the aircraft planned to operate the flight had to return to the airport of departure and the carrier had to follow further instructions from the manufacturer.
It was necessary to send the engine to the manufacturer to replace the defective part.
Rest assured that the carrier undertook all measures to minimize disruption to our services, but unfortunately there was no spare plane available to operate the flight.
The carrier also made numerous attempts to lease an aircraft, but unfortunately failed to acquire a replacement aircraft.
We would also like to emphasize that the design flaw revealed in the Rolls-Royce engines is a global problem. Due to the lack of spare parts, at present there are several dozen aircraft of various carriers grounded.
As the engine manufacturer is a monopolist in this respect, there is also no possibility to use services of another manufacturer.
In accordance with the Regulation 261/2004, such factors are treated as extraordinary circumstances which exempt the carrier from the obligation to pay compensation.
Please be informed that we will reimburse the flat rate equivalent for the hotel accommodation cost incurred by the passenger to the amount of PLN xxx as well as the cost of the taxi ride of PLN xx.
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Passenger Claims Section
