Koru contact centreIf you have a question that isn’t answered here, or if you’ve misplaced/lost your Koru card, please contact our Koru Contact Centre.Replacement fees can be paid in full with Airpoints Dollars™, credit or debit card or your Air New Zealand Travelcard.Koru Replacement Pack (card and bag tags): $25Koru Replacement Card: $12Koru Replacement Bag Tags (x2 tags): $10Tel: 0800 736 000 (within NZ) or +64 9 375 0285 (outside NZ) during office hoursEmail: korucc@airnz.co.nzFax: +64 9 306 5305Mail: Koru contact centre, Private Bag 93537, Takapuna, North Shore City 0740, New ZealandHours: Monday - Friday, 8:30am - 5:00pm

问问Air nz吧，卡应该是连接上你的airpoint 账户的，可以登录你的Airnz账户看看是不是连上你的anz卡了。我也有platinum airpoint，这个koru非常不值，一年4 500百纽币，只能用纽航那几个*点大的休息室，偶尔出国我建议你申请amex的 airpoint platinum。送300 airpoint，还带pp用2次不要钱。