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我以为这次买分的人很少，看来还有人也遇到了，我4月18号兑换的，快20天了还没到账。期间给ba、avois等打过多个电话，也发过邮件，ba、avois客服居然都说不知道（www.aviosvouchers.com）这个网站的存在后来给尝试给evouchers发邮件，回复超级慢，还在等消息后面有消息 互相沟通，如果拖到月底还不到账就晚了

这也真的算是见了鬼了发邮件不回的，问客服两边踢皮球的也着急等着换票呢。

楼主 到账了吗？我的还没到，真心累，买的比官网加赠还贵还不到账

没到账，这种情况到底该找谁来说理呢？心累~

楼主 我今天和avios的客服再线聊了。我说avios 一直未收到，发邮件也不回。他说现在系统有点故障，回复时间要等3-4个星期。真是**，6月份就贬值了，真不知道是不是故意而为

你截图里吗？如果系统故障到时候应该可以撕吧。我这也是不回复，不在乎，着急换票等不了，心累！

你联系customerrelations@avios.com了吗？

没有 我是联系的 evouchers@avios.com 这个邮箱是兑换的页面下写的你联系这个邮箱有用吗？

本帖最后由 caoxiongjiu 于 2019-5-15 19:48 编辑 [Joanne] Hello, Joanne here, how can I help you today?[carlos] hello[carlos] I have submitted avios voucher for more than 20 days, but I haven't received my avios now![carlos] https://www.aviosvouchers.com[Joanne] Hi there, when you say you have submitted a voucher what kind of voucher do you mean?[carlos] please open this website, then you will know[Joanne] I need to know what voucher you submitted.[carlos] a voucher which I bought from Vente-Privee[Joanne] As you can see there are several country options on the website so I need the information regarding your voucher. For data protection, can you confirm your full name, first line of your address and postcode, date of birth and email address please?[Joanne] Avios will be credited to customer accounts within 5 working days after the voucher has been redeemed. If you have not received your Avios after this time, then please contact eVouchers@avios.com. Avios are issued and redeemed in accordance with Avios terms and conditions, for further information please visit avios.com.[carlos] full name: ****, birth *****, email: ****[carlos] British airways *****[Joanne] I can see on the website it advises the above terms and conditions, have you contacted eVouchers@avios.com?[carlos] yes, I haved sent email for more than 10days , but no reply[Joanne] I cannot locate a account with your details, do you have a avios account or is it a British Airways account you have please?[carlos] I only have British Airways account[Joanne] You will need to contact British Airways directly as we are not British Airways and I have no access to your account I am afraid to assist you. You will need to resend the email if you did not receive a confirmation of receipt of voucher.[carlos] I received the email from evoucher which told me I could get my avios in 5days, but now 20days past[Joanne] You will need to email eVouchers@avios.com as this is another department we have no access to their systems to assist you here.[Joanne] Have you spoken to BA to check your account?[carlos] ok. so can you help me to find the telephone number of the department of evoucher?[carlos] yes , I check my BA account everyday[Joanne] They do not have on they have to be contacted via email.[Joanne] The number for BA is 0344 493 0747 they can assist you with your account.[carlos] ok

今天又和avios 客服聊了，上面是聊天记录，得到几点信息1 母公司(avios)的客服没办法直接联系 负责兑换码的部门，客服无法查询交易记录，完全帮不上忙2 负责兑换码的部门 没有电话，只有邮件联系，要是不回的话，只能干等3 客服让联系 BA，BA我早电话联系过了，BA表示不知道这个evoucher部门是何物，没累计不关他们的事

avios 真是把我恶心到了，算了，我不打算再问了，爱给不给，就当喂狗了，耽误我太多时间了

我也是心累，踢皮球踢的可开心了。发信给上面的那个邮箱，给了个回信说尽快处理佛系等吧

楼主，我的终于到账，4月18号提交到现在，一个月。你的应该也到了吧？

整整一个月，我的也到了。这个分太难得了，赶紧用了！患难兄弟呀。