邮件不给,直接忽略,说是网站出问题了,在修复了。都几天了,还在修复呢。
Allow me to start by offering a sincere apology for the necessary follow up and the time it has already taken you to contact us. We understand how frustrating this must be and we appreciate your patience as we work to resolve.
The portal is currently down and is being worked on please keep trying.
Thanks for your ongoing loyalty. If you have any questions, please let me know.