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如何不失优雅且有意义的与凯宾斯基撕

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I checked out of the Kempinski Hotel Huizhou yesterday at noon and logged on to the website at 10pm to check my membership room nights and found that I had not accumulated any room nights, showing that I was not eligible.
I then called the hotel and the female staff member who received me was obviously not well trained and knew nothing about membership benefits and told me that I would inform the relevant colleagues to follow up. Six minutes later, another male hotel staff member called me and offered to check the situation for me.
I posed two questions to him.
1) There were no room nights accumulated
2) I booked 2 rooms for a 2 night stay from September 19th to September 21st. At the same time I participated in the double room night event, I should have accumulated 8 room nights according to the membership benefits rules.
On the second issue, the male staff was not clear about the official rules and stated that booking multiple rooms, only one room night would be counted.
I immediately stated that this explanation was against the membership terms and conditions.
The male staff member said he would check back later, and thanks to his help, I now see that I have 4 more room nights.
But the problem is still not solved, the correct number of room nights should be 8 more.
I signed up as a member in August and stayed 2 nights at the Chongqing Niccolo and had a great experience. I then planned to reach the Platinum level in conjunction with the Double Room Night campaign.
This is why I still chose Kempinski as my destination for this trip even though I am already a Marriott Platinum member and a Hilton Diamond member.
I hope you guys can help me out with this, thanks.

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12 个评论

西门庆六一  黑钻会员  | 2021-9-22 12:55:01  上海  | 显示全部楼层
you guys可不优雅啊
Mickey0516  钻石会员  | 2021-9-22 13:37:34  四川  | 显示全部楼层
可以给我这种文盲一个看懂的机会吗
鹳狸猿  钻石会员   楼主 | 2021-9-22 15:32:59  广东  | 显示全部楼层
西门庆六一 发表于 2021-9-22 12:55
you guys可不优雅啊
应该怎么说
大秉  钻石会员  | 2021-9-22 15:52:57  中国台湾  | 显示全部楼层
房晚數應該只能算一間而不是算二間,訂二房二晚並不會因為雙倍房晚就2*2*2=8,就只是累積一間*二晚*雙倍房晚=4房晚數。
若有疑問可以去GHA官網遞交遺失房晚申請,等待客服回覆
鹳狸猿  钻石会员   楼主 | 2021-9-22 18:14:58  广东  | 显示全部楼层
大秉 发表于 2021-9-22 15:52
房晚數應該只能算一間而不是算二間,訂二房二晚並不會因為雙倍房晚就2*2*2=8,就只是累積一間*二晚*雙倍房 ...
官方已经回复我了,就是8晚。要等几天核实。
飞客2442699  银卡会员  | 2021-11-13 02:14:54  北京  | 显示全部楼层
句子长并不代表有水平。。
wushibaba  钻石会员  | 2021-11-18 17:41:22  海南  | 显示全部楼层
强调你其他家会员有啥用呢…

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