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https://all.accor.com/help/specialevent/information.en.shtmlThe safety and well-being of our guests is a top priority for Accor and because changes are ongoing and unforeseeable due to COVID-19, we have implemented new cancellation/modification policies to provide our guests with increased flexibility.
Global Policy:
Guests who booked a non-flexible rate with Accor prior to today and scheduled to arrive prior to 30 April 2020 may modify their reservation for future travel until 31 December 2020 without penalty by contacting the hotel directly. For a list of hotels, please refer to
https://all.accor.com/gb/world/hotels-accor-monde.shtml Existing modification and cancellation waivers in place for specific regions due to Government restrictions:
Guests traveling TO or FROM Mainland China; Hong Kong SAR, China; Macau SAR, China; Taiwan, China; and South Korea until 31 March 2020 will be able to modify or cancel a valid booking;
Guests traveling TO Italy until 3 April 2020 will be able to modify or cancel an existing reservation;
Guests who booked and planned a stay between 10 March and 22 April 2002 TO UAE, Kuwait, Egypt, Bahrain, Qatar and Saudi Arabia (KSA), may cancel or modify their stay until 30 September 2020 without penalty.
For guests who booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.
We recommend that all travelers review guidance from the World Health Organization and follow any travel advice issued by their home countries.
