I hope this message finds you well. My name is Chunky Mathew, and I am the Head of Guest Experience at W Maldives.
I wanted to personally reach out and introduce myself, as well as extend my sincere apologies for the delay in our reopening. Unfortunately, certain government approvals have taken longer than expected, and we will not be able to welcome you as originally planned.
In light of this, we would like to offer you a relocation to the JW Maldives, another stunning property within the Marriott Hotels Luxury Collection. I can assure you that your experience will be equally memorable and luxurious.
Please let me know if you would be open to this arrangement, and I will be happy to make all the necessary arrangements to ensure a smooth transfer.
Thank you for your understanding, and I look forward to hearing from you soon.
Warm regards,
Chunky Mathew
W Maldives