Koru contact centre
If you have a question that isn’t answered here, or if you’ve misplaced/lost your Koru card, please contact our Koru Contact Centre.
Replacement fees can be paid in full with Airpoints Dollars™, credit or debit card or your Air New Zealand Travelcard.
Koru Replacement Pack (card and bag tags): $25
Koru Replacement Card: $12
Koru Replacement Bag Tags (x2 tags): $10
Tel: 0800 736 000 (within NZ) or +64 9 375 0285 (outside NZ) during office hours
Email:
korucc@airnz.co.nzFax: +64 9 306 5305
Mail: Koru contact centre, Private Bag 93537, Takapuna, North Shore City 0740, New Zealand
Hours: Monday - Friday, 8:30am - 5:00pm