加航官网预定的1月底&2月初的套票，全程都是加航PVG->YVR->YZF->YYC->YVR->PVG。
前3程飞掉了，结果后2程YYC->YVR->PVG因为疫情取消，致电客服后让我改其他航司回PVG了。
回来后官网申请退款，结果收到这个。AC是不是不打算退钱了？
These are unprecedented times globally, and particularly for the airline industry, which is experiencing the most profound crisis in its history. In response, airlines have changed everything about how they operate, from massive workforce reductions, and the grounding of entire fleets, to changes in the products and services customers have come to expect.We realize that COVID-19 has disrupted the plans of travelers worldwide, and our priority is to ensure that our customers have options with a flexible re-booking policy. Similarly to other major airlines, Air Canada is offering all of our customers whose travel was cancelled due to the COVID-19 crisis, including those with non-refundable tickets, the option to keep the remaining value of the ticket for future travel –which is valid for travel within 24 months of the flight cancellation date. Our policy of offering the remaining value of the ticket for future travel is not only consistent with how major airlines are managing this unique situation, but it is also in line with our publicly published tariff rules. Our policy states that in the case of uncontrollable cancellations, the airline’s responsibility is to provide alternate travel options (as opposed to refunds), at the end of the event that caused the cancellation.This is also consistent with the Canadian Transportation Agency, which recently confirmed in a statement regarding COVID-19, the appropriateness of offering the remaining value of the ticket for future travel due to this unprecedented situation. This statement can be found here:https://otc-cta.gc.ca/eng/statement-vouchersAir Canada is currently working on a self-serve option that allows customers to redeem the remaining value, but unfortunately, it is not ready yet.If you want to make a booking before the self-serve option is available, please let me know, I will be happy to create this manually on your behalf.Otherwise, we appreciate your patience while we finalize this for you. 
