预定了年底dxb出发的行程,前两天迪拜航空发邮件取消了航班,同一天的不同时间,阿联酋航空有另一班飞机飞这条线路。
现在航司和代理都表示只能退票(连同另一程回程一起),有什么办法可以让迪拜航空帮我签转到阿航?
官网remedy for cancellation & delay条款里有这样一条:
We will take all reasonable measures necessary to avoid delay in carrying you and your Baggage. These measures may include using an alternative aircraft or arranging for a flight to be operated for us by an alternative airline, or both.
我已经在用这一条条款去battle了,IATA有没有类似规定,可以援引的?