本帖最后由 michaeljinnyc 于 2025-1-5 21:41 编辑 Great doormen and welcome staff. The only upsides to this hotel. Kohei who checked us in was cold and aloof. None of the other staff ever smiled. He fumbled on the computer for a long time before he could get back to us. This is dissappointing and no one showed us to our rooms. Almost all the guests were foreign so that explains why there was no omotenashi. We didn’t feel like we were in Japan. The lobby was also tiny and constantly filled with people.
The room was set on lowest temperture possible and it was extremely cold entering. It was freezing. I asked for a quiet room on a higher floor weeks in advance to which they replied yes. I was given neither a high-floor nor quiet room. It was on the tenth floor (total 23) and very close to the elevator. The soundproof was awful and outside noises are clearly heard.
The decor was tacky and tasteless in spite of it’s age. It also has not aged well. Bathroom was badly designed and sink was very small. The toilet reeked of urine. Towels, bathrobes and slippers are subpar. Beddings are just OK.
There was no bluetooth anywhere and no kettle.
Room service spaghetti was also cold and stuck together. Very small portions. Food was obscenely overpriced and the service was amateur. A 4000 egg white “omelet” ended up being literally egg foams that tasted like absolutely nothing. Needless to say, I was baffled and more hungry after it. I ordered a side of bacon afterwards and there were like only four tiny pieces… Good god. Sashimi bowl for lunch was also measly and not very fresh.
In the end after my complaint, they did move us to a better room to which I am appreciative for. Their attitude and tone was also much improved. The room was quiter than the previous one, however, it does face the street and is on the eighth floor so sounds of cars can still be heard.
很棒的门卫和迎宾人员。这是这家酒店唯一的亮点。为我们办理入住手续的 Kohei 冷漠，无动于衷。其他工作人员都没有笑容，9千多一晚上的酒店。他花了很长时间搞电脑才回复我们。也没有人带我们去房间。几乎所有的客人都是外国人，所以这解释了为什么没有日式服务。我们感觉不像在日本。大堂也很小，总是挤满了人。
房间温度竟然在一月调到最低，进去非常冷。我提前几周要求一间较高楼层的安静房间，他们答应了。但是我没有得到一间高层，或者安静的房间。它在十楼（总共 23 层），非常靠近电梯。隔音效果很差，外面的噪音可以清楚地听到。
装饰旧而土气，没有品味。浴室设计很糟糕，水槽很小。厕所里有尿味。毛巾、浴袍和拖鞋都很差。床上用品一般。没有蓝牙，也没有热水壶。
客房服务送来的意大利面也是冷的，而且粘在一起。份量很少。食物价格过高，服务也很业余。4000 日元的蛋清“蛋卷”是蛋浮，蛋泡。我惊呆了，吃完之后更饿了。我后来点了一份培根，只有四小块……天哪。午餐的生鱼片也很差，很不新鲜，7千多日元。
最后在我投诉之后，他们确实把我们换到了一个更好的房间，我很感激。他们的态度和语气也好多了。房间比之前的那个安静，但是它确实面朝街道，在八楼，所以仍然可以听到汽车的声音。这个酒店极其不推荐，东京有太多更好的选择，日资酒店完胜一百遍
