酒店综合推荐指数:3颗星星
酒店常旅客会籍级别:希尔顿荣誉会钻卡,积分预订5晚共计花费58721积分。
综合评价:
亮点:大年初一早上8点到达直接给我办理入住(非常感谢,有的酒店不可能让你那么早入住的),行政酒廊关闭,赠送自助餐(入住礼遇单子上都写得清清楚楚的,入住前也问了是否开酒廊)酒店表面服务态度很好,实际还有不少的地方需要改进,这次二刷发现了一堆问题。
不足之处:
1.入住时停水了,找了前厅经理,修了好久回复我修好了,结果还是没有水,维修师傅都上门了,说不可能没有水的。
2.酒店礼遇上写的是欢乐时光在自助餐厅使用,结果他开了酒廊,也没有告知我。我在楼下自助餐排队排了1个小时。
3.酒店离海边最近的的门,因为大风把锁了,零下14度站在门口,让服务员开门,不理睬,说他们领导说的不能开,不能开为什么把车辆引导到后门的(不能理解)
遗憾之处:星光岛确实准备19年疫情期间入住的,一直被疫情取消订单,三年元旦终于入住了,觉得元旦入住的挺好。一直没有体验到他们家的套房
酒店地址:山东省青岛市黄岛区星海湾路788号,酒店周边有宠物医院,融创茂大型商场,万达影城等等。。。
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欢迎礼:水果很多都吃不掉,里面还有个巧克力化啦
升级礼遇:从乞丐房升级到海景房
客房布局及硬件评价:酒店房间的面积较小,比较紧凑。
minibar:空的
卫浴备品:应该是库存还米有用完,小瓶的味道还是异常的香精的味道。
客房景观:海景房,点赞。
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健身房:该有的都有
儿童乐园:里面有个电视一直在放动画片(好评)
泳池:泳池不给带手机,偷偷拍了两张哈
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优点及不足之处
优点:遇到事情主动和客人进行和解送红酒送自助餐等等
不足之处:酒店经常有变化,无法及时通知到客人,过年的时候我想吃他们家的中餐厅,竟然不接带我单点菜单,必须要套餐。套餐里面没有一个是我能吃的菜(易过敏体质)感觉是霸王条款。礼宾服务从未享受到,只怪我奶奶不教我韩语康桑密达。
明星员工突出表现:前厅经理Harry执行能力较好,服务态度好!
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旅途精彩时刻:去青岛的。么能不去小麦岛赶海呢?捡了一大堆海星,开心。
周边美食:珊瑚桥对面就是万达茂,里面好多吃的,最爱的还是韩村石锅拌饭,超级好吃。
周边景点:东方影都,青岛电影博物馆,金海岸沙滩,青岛之眼等等
酒店位置:酒店位于星海湾路
酒店交通:从南京开车到酒店约6个小时。
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